Collection and Delivery
We offer collections from our Claremont offices at no extra charge, but ONLY by appointment. This means that you're more than welcome to visit us at our offices and therapy rooms to select and purchase your items, and you're also more than welcome to place your order online and collect in person from us in Claremont, but these options are currently NOT options, due to the Coronavirus necessitating that our offices remain closed until further notice. You are able to enjoy our products via the online shopping experience, with our products available to purchase on this website.
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We offer delivery options to main centres and a few outlying areas, offering 3 distinct advantages - that it's fast, delivered right to your door and you have the option to track your order until you receive it.
Once your order is placed on our platform, you will have the option to select delivery at a flat rate of R99. During the lockdown period, this is the only option available.
Our couriers deliver on working days, meaning Monday to Friday and usually between 08:00 and 19:00. While we're just as excited (if not more so!) than you are for placing your order and we all want you to receive it as SOON as possible, every now and then, our couriers might encounter adversity on the road, and we ask for your understanding, should an order be delivered a day or 2 late. Please be advised that a "late" order, mitigated by reasonable reasons, will not be considered as a reason to cancel an order. We're always happy to assist, so we welcome the opportunity to assist, should you feel concern regarding the delivery of your much-anticipated order.
The duration of your delivery is usually between 3 and 5 working days to main centres and 7 to 9 working days for outlying areas. We endeavor to dispatch all orders within one working day of receiving proof of payment, bearing in mind that EFT payments take longer to reflect than credit and debit card payments, which are immediate.
Whilst it is always a priority for us to keep delivery costs as low as possible, our flat rate is R99. If your checkout cart's value exceeds R 500, then get excited with us - your delivery is FREE! 💃💃💃
If there's anything you would like clarification on, drop us a note at email@example.com and we'll get back to you as SOON as we can! 😳😳😳